#Privacy Notice

This Privacy Notice describes how Mach5 Software, Inc. ("Mach5," "we," "our," or "us") handles personal information collected through the public mach5.io website, including demo requests, contact forms, partner inquiries, and newsletter signups.

This notice is scoped to the website and public marketing interactions. If you use a Mach5 product or service under a separate commercial agreement, that agreement and any product-specific terms govern how customer data is handled.

1. Information We Collect

Information you choose to submit:

• Name, work email address, company details, job function, company size, and use-case details when you request a demo.
• Name, email address, subject line, and message content when you contact us.
• Partner program details such as LinkedIn URL, partnership type, and notes when you submit a partnership inquiry.
• Email address and marketing consent when you subscribe to newsletters or updates.

Technical and operational information:

• IP address, browser and device details, request metadata, and similar log information processed by our website infrastructure for security, reliability, and abuse prevention.
• Referral information or page context associated with a submitted form.

We do not intentionally collect payment card information, government IDs, precise geolocation, or other sensitive personal information through this website.

2. How We Collect Information

• Directly from you when you fill out a form, email us, or otherwise contact us.
• Automatically through standard web server and security logging when you browse the site.
• From third-party services you choose to use after leaving our site, such as social media or video platforms.

3. How We Use Information

• Respond to demo requests, sales inquiries, partner inquiries, and support-style website messages.
• Send newsletters or marketing communications where you have requested them or otherwise provided valid consent.
• Operate, secure, troubleshoot, and improve the website.
• Prevent abuse, spam, fraud, or misuse of the website.
• Maintain business records and protect our legal rights.

4. Legal Bases For Processing

If data protection laws such as the GDPR apply, we generally rely on the following legal bases:

• Consent for newsletter subscriptions and other optional marketing communications.
• Legitimate interests to respond to business inquiries, operate and secure the website, prevent abuse, and maintain appropriate business records.
• Pre-contractual steps where you ask us to discuss a demo, pricing, or a potential commercial relationship.
• Legal obligations where we must retain or disclose information under applicable law.

5. Cookies, Tracking, And Similar Technologies

The public Mach5 website uses strictly necessary browser storage to remember your privacy choices.

If you choose to allow analytics, we also load PostHog to measure pageviews, navigation, and website interactions. We do not use this website to run advertising pixels or cross-context behavioral advertising cookies.

You can accept or reject analytics when the banner appears and change your choice later through the Cookie Settings control in the footer.

6. Service Providers And Recipients

We share personal information only as needed for the purposes above, including with:

• Formspree, which processes website form submissions on our behalf.
• PostHog, which processes website analytics data when you consent to analytics cookies.
• Hosting, infrastructure, and security providers that support operation of the website.
• Professional advisers or authorities where disclosure is necessary to comply with law, enforce rights, or address security issues.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising through this website.

7. International Transfers

Mach5 is based in the United States. Personal information submitted through this website may be processed in the United States or other countries where our service providers operate. Where required by law, we rely on appropriate safeguards for such transfers.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this notice, including the following general criteria:

• Demo, sales, partner, and general inquiry records are typically retained for up to 24 months after our last substantive interaction, unless a longer period is needed for legal, compliance, or recordkeeping purposes.
• Newsletter subscription data is retained until you unsubscribe, withdraw consent, or request deletion, subject to limited suppression records needed to honor your opt-out.
• Technical logs are retained for short operational periods or longer where needed for security investigations, abuse prevention, or legal obligations.

9. Your Privacy Rights

Depending on where you live, you may have rights such as:

• Access to the personal information we hold about you.
• Correction of inaccurate personal information.
• Deletion of personal information, subject to legal exceptions.
• Restriction of or objection to certain processing.
• Withdrawal of consent for marketing at any time.
• Data portability where applicable.
• Lodging a complaint with the relevant supervisory authority.

California residents may also have rights to know, delete, and correct personal information as provided by the CCPA/CPRA. Because this website does not sell or share personal information for cross-context behavioral advertising, we do not currently offer a "Do Not Sell or Share" link for this site.

10. How To Exercise Rights Or Unsubscribe

To make a privacy request, email info@mach5.io with the subject line "Privacy Request" and describe your request.

To stop receiving marketing emails, use the unsubscribe link in the message or contact us at the same address.

11. Children

This website is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

12. External Links

The website includes links to third-party sites and services such as LinkedIn, YouTube, Discord, and other external pages. Their privacy practices are governed by their own terms and notices, not this one.

13. Changes To This Notice

We may update this notice from time to time to reflect changes to the website, our practices, or legal requirements. The current version will always be posted at mach5.io/privacy.

14. Contact Us

If you have questions about this notice or our privacy practices, contact info@mach5.io or write to:

Mach5 Software, Inc.
3790 El Camino Real #100
Palo Alto, California 94306